Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase. Please read our return policy carefully before placing an order.

Return Eligibility
We accept returns within 14 days of delivery for items that are unused, unopened, and in their original packaging.

For hygiene, safety, and product integrity reasons, opened, used, sprayed, damaged, or altered fragrance products cannot be returned.

Non-Returnable Items
The following items are not eligible for return:
- Opened or used fragrance products
- Products without original packaging
- Items marked as final sale
- Gift cards
- Samples or discovery sets, unless damaged or incorrect
- Products returned without prior approval

Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at [your customer service email]. Please include your order number and clear photos of the product, packaging, and shipping box.

Return Process
To request a return, please contact us at support@veybecci.com with your order number and reason for return. If your return is approved, we will provide return instructions.

Please do not send any items back without contacting us first.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund.

Exchanges
We do not guarantee exchanges. If you would like a different product, please contact us and we will help if inventory is available.

Order Cancellations
If you need to cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, it may no longer be eligible for cancellation.