Frequently Asked Questions
Orders & Shipping
Where do you ship?
We currently ship to customers in the United States. More shipping regions may be added in the future.
How long does shipping take?
Most orders are processed within 1–3 business days. Delivery time may vary depending on your location, shipping carrier, and peak seasons.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information. Please allow some time for the tracking details to update after shipment.
Why hasn’t my tracking updated?
Tracking information may take 24–72 hours to update after the package has been shipped. If your tracking has not updated for several days, please contact us.
Can I change my shipping address after placing an order?
Please contact us as soon as possible after placing your order. If your order has not yet been processed or shipped, we will do our best to help update the address.
Once an order has been shipped, we may not be able to change the delivery address.
Products & Fragrance
Are Veybecci fragrances original?
Yes. Veybecci offers carefully selected fragrances with a focus on accessible luxury, everyday wear, and premium scent experiences.
Are your perfumes suitable for daily use?
Yes. Our fragrances are designed for everyday wear, including work, dates, travel, casual outings, and special occasions.
How should I choose a fragrance?
You can choose by scent family, mood, or occasion.
For example:
- Fruity scents are sweet, fresh, and playful.
- Floral scents are romantic, soft, and feminine.
- Woody scents are warm, elegant, and sophisticated.
- Musk scents are clean, soft, and skin-like.
- Gourmand scents are sweet, creamy, and cozy.
- Fresh scents are clean, crisp, and perfect for daily wear.
- Oud scents are bold, intense, and luxurious.
How long does the fragrance last?
Fragrance longevity may vary depending on your skin type, weather, application area, and scent family. For longer wear, apply fragrance to pulse points such as the wrists, neck, and behind the ears.
How should I store my perfume?
Store your fragrance in a cool, dry place away from direct sunlight, heat, and humidity. This helps preserve the scent quality over time.
Returns & Refunds
Can I return my order?
Due to the personal-use nature of fragrance products, we may not accept returns on opened or used items unless the product arrives damaged, defective, or incorrect.
Please review our Returns & Refunds Policy for full details.
What should I do if my item arrives damaged?
Please contact us within 7 days of delivery with your order number and clear photos of the damaged item and packaging. We will review the issue and help you with the next steps.
What if I received the wrong item?
Please contact us with your order number and photos of the item you received. We will help resolve the issue as quickly as possible.
Can I cancel my order?
Orders can only be cancelled before they are processed or shipped. Please contact us as soon as possible if you need to cancel an order.
Payments & Checkout
What payment methods do you accept?
Available payment methods will be shown at checkout. We aim to provide a secure and convenient checkout experience.
Is my payment information secure?
Yes. Payments are processed through secure checkout systems. We do not store your full payment card details.
Why was my payment declined?
Payments may be declined by your card issuer, bank, or payment provider. Please check your payment details or contact your bank for more information.
Customer Support
How can I contact Veybecci?
You can contact us by email: Support@veybecci.comPlease include your order number if your question is related to an order.
How long does customer support take to reply?
We usually reply within 1–2 business days. Response times may be longer during weekends, holidays, or high-volume periods.
What information should I include when contacting support?
Please include:
- Your full name
- Order number
- Email used at checkout
- A clear description of the issue
- Photos if the item is damaged, defective, or incorrect
